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100 Product Managers Interview with Ashley Lewis from Dollar Shave Club

Nov 22, 2016

Episode 17: “Something Different Every Day” with Ashley Lewis, Dollar Shave Club

By: Suzanne Abate @suzanneabate

Ashley Lewis speaks with a gentle voice for good reason. With over a decade of Product Management experience, she’s learned that the best way to get people rowing with you is to substantiate your perspective with data, not force.

This is a common theme on 100 PM podcast – the misnomer of the Product Manager title.

The ownership of the product (and delivering on its promise to the customer) is the primary responsibility of the PM, but what we are managing is usually the people on our teams who are technically responsible for bringing the product to life and out to market.

Product Managers manage people but rarely in the capacity of “boss.”

So it’s a role that requires persuasion and delicacy, something Lewis prefers to handle with a spreadsheet rather than a demand.

“For me, the best way to approach an executive if I want to push back on something that they’re asking for is just to come prepared with data. ‘I’ve talked with 50 customers,’ or ‘I looked at our conversion funnel this way, or that way and what you think is going to happen is not actually what is going to happen.”

Ashley shares this with me from the new overflow office of Dollar Shave Club – a Venice-born grooming company startup that was recently acquired by Unilever for a reported 1 billion dollars.

Dollar Shave Club is north of 200 employees and Lewis holds the senior title of Director of Mobile Product Management.

For a company that sells razors primarily, it’s curious that the product team is mostly focused on digital platforms.

“We definitely think of ourselves as tech company, lots of data-driven decisions and, as you’ll start to see more content and interactive experiences that really allow us to engage with our customers in ways that traditional CPGs haven’t been able to do,” says Lewis.

You can listen to our entire conversation below, which also includes:

  • How product roadmaps get built
  • Persuading executives with data, not force
  • The right time to hire a Data Scientist
  • Comparing LA tech to SF tech
  • How to get hired at Dollar Shave Club

Bonus: Did you know Dollar Shave Club is hiring right now? Tune in for Ashley’s tips on how to stand out from other candidates.

Enjoy!

Dollar Shave Club - Quit Overpaying for Razors

Dollar Shave Club is a Venice, California-based company that delivers cost-effective razors and other personal grooming products straight to consumers by mail via a monthly subscription.

www.dollarshaveclub.com

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